Reliable and timely response to all calls and rapid response to emergency calls is very important to the public served by its policing agency. Thus, exemplary agencies: 1) develop and achieve specific service objectives (e.g., average time from dispatch to officer arrival at scene) concerning response to urgent calls, 2) develop policies to identify and handle high priority calls; 3) train dispatchers and call-takers to identify and prioritize calls in terms of urgency and to acquire and convey all pertinent information to the officers to help them assess the situation as rapidly as possible.
Exemplary Standard II(D). Rapid Response to Urgent Calls. The agency prevents crime and instills public confidence by developing and achieving specific objectives and implementation policies concerning response to calls, especially rapid response to urgent calls.
II(D)1. Prioritization Policies. Leadership develops policies concerning the prioritization of calls for service and identifying and handling urgent calls.
II(D)2. Dispatcher Training. Dispatchers and call-takers are trained to identify and prioritize calls in terms of urgency and to acquire and convey all pertinent information to the officers.