SETTING OBJECTIVES AND MEASURING SUCCESS from The Exemplary Policing Agency by Michael Josephson

Exemplary Standard IIA. Establish Priorities, Specific Objectives and Action Plans. An Exemplary Policing Agency assesses crime trends and, in collaboration with the community and political leaders, establishes priorities and ambitious, but attainable, performance objectives and action plans with respect to of the major crime categories tracked by the Uniform Crime Reporting Program and other significant community concern.

Psychologists and economists will tell you . . .human beings adjust behavior based on the metrics they’re held against. Anything you measure will impel a person to optimize his score on that metric. What you measure is what you’ll get. Period. — Dan Ariely

What gets measured gets done, what gets measured and fed back gets done well, what gets rewarded gets repeated. – John E. Jones

Measurement is the first step that leads to control and eventually to improvement.  If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.   H. James Harrington

Protecting and serving the community is a highly complex task that requires professional planning and execution, including the formulation of strategic plans. The building block of such plans are broad goals, specific objectives and action plans to achieve them with respect to of the major crime categories tracked by the Uniform Crime Reporting Program[1]  and other significant community concerns. In establishing crime rate objectives, the agency must keep abreast of and be responsive to developing social trends and new forms of criminality to protect the community from crimes such as identity theft and cyber-crimes (including harassment and bullying). 

[1] The Uniform Crime Reporting (UCR) Program established and administered by the FBI identifies major crime categories as follows: Part I crimes: criminal homicide, forcible rape, robbery, aggravated assault, burglary, larceny, motor vehicle theft, arson; Part II crimes: simple assaults, forgery and counterfeiting, fraud (including modern cybercrimes and identity theft)  embezzlement .stolen property (buying, receiving, possessing), vandalism, weapons offenses, prostitution and commercialized vice, sex offenses (except forcible rape, prostitution, and commercialized vice), drug abuse violations, gambling,  offenses against the family and children, driving under the influence, liquor laws, drunkenness, disorderly conduct, vagrancy, all other offenses, curfew and loitering laws, runaways.

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